Vision,Mission & Quality Policy

Contact Center World recognised Comquest as 

  • Best Contact Center – Worldwide
  • ​Best Contact Center System – Cuecent CueTrack– Worldwide​ 

Quality Policy

  • We at Comquest will strive to be the preferred partner to our customers by delivering world class ITes and IT solutions to them.

  • Satisfying needs and expectations of our customers and relevant interested parties will always be our top priority.
  • We will continually improve our quality management system processes and deliver timely and reliable solutions to our customers. 


Driving The Digital Frontier

Awards

Bruneisation

Mission

Enabling Customer transformation by integrating the power of cutting-edge technology with world class telecommunications facility.

Comquest Sdn Bhd., established during the year 2012 is a Joint venture between Bahwan CyberTek (www.bahwancybertek.com), a Sultanate of Oman based IT products and Services Company and Telekom Brunei Berhad (www.telbru.com.bn). Comquest is envisioned to be an innovative company which will set up a first of its kind state of the art Contact centre in Brunei Darussalam.   We offer services that would cater end to end outsourcing needs of the customers in Brunei as well as rest of the BIMP-EAGA region.

Comquest’s robust infrastructure facilities and strong technological partnerships across the globe enables it to bring to the platform some of latest state-of-the-art technological solutions, which are a definitive option towards operational digitization for organisations spanning across the verticals which includes technology, telecommunications, Banking, government, travel and retail.

Vision 

To be a partner of choice for Digital Transformation


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Since its inception, Comquest has been hiring, training, supporting and investing in local Brunei resources and has actively introduced state of the art products and processes to the benefit of local workforce. Comquest business philosophy revolves around 2 main aspects as mentioned below.
1. Improvement in skill levels of Brunei nationals making them competitive in a global scenario
2. Increasing the procurement of Brunei goods and services

The formalized In-Country Value strategy incorporates:

  • Social license to operate – Comply with and build on the National Objectives Programme and applicable local laws and address government and community expectations
  • Sustainable development – Contribute to the Brunei society and economic growth and to the development of local communities to achieve a mutually beneficial and sustainable environment for carrying out oil and gas operations
  • Commercial Benefits – Improve the capacity and capability of the Brunei people and companies with which we engage in order to achieve cost reductions and continuous business improvement in Comquest’s operations, whilst creating sustainable ICT development and increased Gross Domestic Product

​​Today we are proud to mention that over 90 local jobs have been created in the IT & ITES sector fueled by Comquest. This numbers will go up significantly in the near future