Mission, Vision & Values



Comquest Sdn Bhd., established during the year 2012 is a Joint venture between Bahwan CyberTek (www.bahwancybertek.com), a Sultanate of Oman based IT products and Services Company and Telekom Brunei Berhad (www.telbru.com.bn). Comquest is envisioned to be an innovative company which will set up a first of its kind state of the art Contact centre in Brunei Darussalam.   We offer services that would cater end to end outsourcing needs of the customers in Brunei as well as rest of the BIMP-EAGA region.

Comquest’s robust infrastructure facilities and strong technological partnerships across the globe enables it to bring to the platform some of latest state-of-the-art technological solutions, which are a definitive option towards operational digitization for organisations spanning across the verticals which includes technology, telecommunications, Banking, government, travel and retail.


To be a globally preferred business partner for our clients, creating value in their business through innovative outsourcing solutions

​We are committed to professionalism, and we honor the privacy of our customers while being extremely helpful, compassionate and efficient.

It’s More than a call…It’s your Business


  • To be a strategic link in our customers’ communication processes, committed to exceeding their expectations around the clock.
  • To provide our employees with opportunity, giving them voice to express their talent, passion, and commitment to excellence.
  • To develop remarkable solutions, using our expertise and consistent, disciplined action to deliver peace of mind.


Contact Center World recognised Comquest as 

  • Best Contact Center – Worldwide
  • ​Best Contact Center System – Cuecent CueTrack– Worldwide​ 


  • Value: We hold our customers and team members in highest esteem and treat them with respect and dignity.
  • Ownership: We stand behind what we say and the services we provide, and hold ourselves accountable for our resources and our actions. 
  • Integrity: We operate with uncompromising integrity in every conversation and transaction, and are guided by truth, honesty, and sincerity. 
  • Commitment: We are dedicated to developing trust-based relationships with our customers and team members.
  • Excellence: We are self-motivated in our actions, disciplined in our decision-making, and directed by our values. 

Since its inception, Comquest has been hiring, training, supporting and investing in local Brunei resources and has actively introduced state of the art products and processes to the benefit of local workforce. Comquest business philosophy revolves around 2 main aspects as mentioned below.
1. Improvement in skill levels of Brunei nationals making them competitive in a global scenario
2. Increasing the procurement of Brunei goods and services

The formalized In-Country Value strategy incorporates:

  • Social license to operate – Comply with and build on the National Objectives Programme and applicable local laws and address government and community expectations
  • Sustainable development – Contribute to the Brunei society and economic growth and to the development of local communities to achieve a mutually beneficial and sustainable environment for carrying out oil and gas operations
  • Commercial Benefits – Improve the capacity and capability of the Brunei people and companies with which we engage in order to achieve cost reductions and continuous business improvement in Comquest’s operations, whilst creating sustainable ICT development and increased Gross Domestic Product

​​Today we are proud to mention that over 90 local jobs have been created in the IT & ITES sector fueled by Comquest. This numbers will go up significantly in the near future