Provide Consultancy Service in understanding the requirements, creating RFP, short listing vendors, project management or subject matter expertise to implement new centers or changes to existing ones.
Design Process Work flow, Call Flow for IVR, Skill Groups, Agent or Seat Utilization (Resource Allocation), IVR Trunk Utilization, Provide soft skill training, planning, and execution.Comquest has extensive experience in all types of outsourcing initiatives. We can help you determine if outsourcing is beneficial for your organization by conducting a financial and operational feasibility analysis that addresses financial benefits, socioeconomic factors and cultural issues. We can assist you in all phases of the effort, including customizing a request for proposal, identifying and selecting an appropriate outsourcing partner anywhere in the world and drafting the contract and service level agreements.Type your paragraph here.
Contact Center Consulting services
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