Contact Center Consulting services
Staff Augmentation Services
Comquest’s IT Staff Augmentation service is perfect for these occasions and more. We’ll help you tackle a wide range of projects, large and small, with highly-skilled and experienced IT consultants. Whether your IT initiative will last a month or a year, or you need a single IT resources or a whole team, we can quickly provide you with IT resources that have direct experience in your industry, and with the systems and technologies you require.
Enterprise Applications Implementation
Comquest adopts a multi-disciplinary and functional approach for ERP and CRM implementation. Our experience in various verticals has enabled us to assimilate detailed operational and business process knowledge about the industry processes. We have the capabilities to provide the complete life cycle implementation process for the Enterprise Application products.
WEB Based Application Development, maintenance & support services
Our services include:
Provide Consultancy Service in understanding the requirements, creating RFP, short listing vendors, project management or subject matter expertise to implement new centers or changes to existing ones.
Design Process Work flow, Call Flow for IVR, Skill Groups, Agent or Seat Utilization (Resource Allocation), IVR Trunk Utilization, Provide soft skill training, planning, and execution.Comquest has extensive experience in all types of outsourcing initiatives. We can help you determine if outsourcing is beneficial for your organization by conducting a financial and operational feasibility analysis that addresses financial benefits, socioeconomic factors and cultural issues. We can assist you in all phases of the effort, including customizing a request for proposal, identifying and selecting an appropriate outsourcing partner anywhere in the world and drafting the contract and service level agreements.Type your paragraph here.
We provide your company with the cloud contact center software that gives the ability to utilize your current support team in an in-house call center type environment. We will walk you through the setup and implementation of the platform. We offer a higher degree of support than most competitors for smaller set-ups at a better price point
You are a call center of your own or have your own support team and looking for call overflow support. Your calls can be forwarded to our Agents on our platform. This is a great solution that can include after hours or weekend support that you prefer not to handle; for small offices where support team is often on the go or distracted with other work.
Contact Center (Inbound & Outbound) - Hybrid Support
Products & Solutions - Implementations
This solution creates a blended team of your current support team and ours. We provide you with the complete package from Solution Two plus our Dedicated Agents. It adds an additional layer of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow is documented in the same reporting logs and format as the calls your in-house Agents take.
We provide a full service call center solution for your business with our Agents handling all points of contact. This option is highly customizable. We work closely with you to ensure that your business culture and needs are fully represented in all areas during the onboarding process and setup. We ensure that the Agent representation you receive is what you truly need to help maximize your growth potential.
Comquest Sdn Bhd